Ten Customer and Employee Focused Ideas for National Customer Service Week
By Shep Hyken & filed under Customer Service. Every year, the first week of October is National Customer Service Week. Are you doing anything special? Here are ten customer and employee focused...
View ArticleHelp Your Customers Help Themselves: Self-Service Tips for Small Businesses
By Dan Stern In customer service–as in all business matters—the best kind of advice comes from professionals like you who are dealing with similar issues to the ones you are facing. How many of us have...
View ArticleConstituent Experience Counts In Public Sector
By Michael Seback Businesses and government organizations are operating in an era of the empowered customer where service and communication channels are challenged every day. Consumers in the private...
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